Returns
You may return goods in the following instances:
- Within 7 (seven) days of the date of the receipt of the goods if the transaction falls within the scope of Section 44 of the Electronic Communications and Transmissions Act. The aforementioned return policy excludes items contemplated in Section 42(2) of the aforementioned Act; or
- Within the implied warranty period if the product is defective; or
- Within 10 (ten) business days, if PVStore has made an error in delivery.
Notwithstanding the above, PVStore shall not be required to accept the return of any goods, unless defective within the warranty period, if at your direction the goods have been:
- partially or entirely disassembled;
- physically altered;
- permanently installed, affixed or attached;
- Joined or added to or blended or combined or embedded within other goods or property.
Returns Procedure
PVStore will not accept the return of any product without prior authorization and a confirmation return number issued by PVStore.
Customers agree to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. You are required to bear the cost of shipping and insurance required for the return of the goods to PVStore. PVStore will not refund shipping charges, unless an error in delivery was made by PVStore or the product is in fact found to be defective during the warranty period.
Customers agree that all returned products for credit, replacement or refund will be 100% complete, in a resalable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer.
There shall be a 25% return charge (as per supplier/manufacturer charge) for returns due to the order being the fault of the consumer.
If any component of the returned product is missing, PVStore will refuse to accept the return or may impose additional charges against you for the replacement of the missing component.
PVStore may impose a reasonable fee should it be necessary to restore the goods in order to render it suitably fit for re-stocking.
Zimbabwe